F&B Assistant

Job description:

Aim of Role:

Working as part of a motivated team, you will provide constant levels of excellent service and customer relations to all guests. With a friendly, professional, and outgoing personality, you will help to drive sales within the F&B areas of the operation.

Duties and Responsibilities:

DELIVERING EXCEPTIONAL SERVICE:

· Welcome guests in a warm and friendly manner and be able to interact with Children and Adults alike.

· Be approachable and friendly at all times to guests and maintain a comfortable and welcoming atmosphere in the restaurants.

· Be proficient at all service styles including wine, tray and table service.

· To maintain the highest levels of personal presentation and hygiene.

· Take and deliver customer orders, consistently demonstrating high levels of customer service.

· Prepare set ups for tables and/or rooms to standard ready for our guests

· Manage guest queries in a timely, efficient and professional manner at all times

· Up-sell with latest departmental incentives and understand our guest needs

· Report any lost property immediately and follow correct procedure

CONTINUOUS IMPROVEMENT:

· Comply with hotel security, fire regulations, health and safety legislation and local licensing laws

· Able to work in all areas of F&B including Restaurant, Room Service and C&E.

· Follow cash handling procedures at all times

· Strive to achieve departmental targets.

· Maintain and check all equipment regularly and report any defects

· Report any defects or damage immediately and ensure it is correctly logged

· Ensure all equipment and chemicals are used correctly and to manufacturer’s instructions

· Be responsible for own development in the Workplace

· Attend any training as and when required including Health and Safety

CARE AND CONSIDERATION FOR OTHERS

· Assist other departments wherever necessary and maintain good working relationships

· Ensure cleanliness of all work areas at all times before, during and after shift

· Adhere to personal appearance standards at all times

· Help colleagues should they require assistance

· Treat all colleagues with respect

· Maintain a clean, tidy and safe working environment

· Ensure all keys are kept secure whilst on shift

· To report any suspicious behaviour

GOING THE EXTRA MILE:

· Complete any other reasonable task when requested to do so by Supervisors and Management

· Look for any inconveniences to our guests and act upon them

· Always look for ways to go the extra mile with all of our guests

· Identify sales leads during guest discussions and feedback to hotel sales manager

· Show personal initiative when dealing with guests to help generate “Wow” moments during the stay

· Be a key face and character in the hotel animating your department and guest experiences

· Be an ambassador for Luxury Family Hotels

Reporting To:

F&B Supervisor and F&B Manager